Refund and Returns Policy

At My Life Essence, we are committed to providing high-quality, natural skincare products that meet the needs of our customers. We understand that sometimes things don’t work out as expected, and we want to ensure a smooth and satisfactory resolution for our customers.

1. Satisfaction Guarantee

We stand by the quality of our products and offer a satisfaction guarantee. If you are not completely satisfied with your purchase, we are here to help.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:
– Time Frame: You must request a refund within 30 days of the purchase date.
– Product Condition: The product must be in its original packaging and unused. If the product has been opened or used, a partial refund or store credit may be offered at our discretion.
– Proof of Purchase: A receipt or proof of purchase is required to process your refund.

3. Non-Refundable Items

Certain items are non-refundable, including:
– Gift cards
– Sale items (unless defective or damaged)

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at info@mylifeessence.ca with your order number, a description of the issue, and any relevant photos if applicable.
2. Approval: Once your request is received, we will inspect it and notify you of the approval or rejection of your refund.
3. Return Shipping: If your refund is approved, we will provide instructions for returning the product. Customers are responsible for return shipping costs unless the product is defective or damaged.